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FAQ
Frequently asked questions
General
What payment methods do you accept?
We accept Razorpay payment gateway based credit/debit cards, UPI, net banking and digital wallets. Cash on delivery is not available.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery timelines vary based on location. Orders from India generally take 3–7 business days.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping charges and delivery times may vary depending on the destination.
What if my order is damaged or incorrect?
We’re here to help. If your order arrives damaged or with the wrong items, contact us within 48 hours for a replacement or refund.
Are your products genuine and high quality?
Absolutely! We source and deliver only authentic, high-quality products that go through rigorous quality checks.
How do I contact customer support?
You can reach us via email at paramounttea@gmail.com or call us at 98490 06550 | 9440716550. We’re available 9 AM to 8PM to help you.
What is your return and exchange policy?
We accept returns within [7–15] days of delivery for unused and unopened items. Please check our full [Return Policy] for more details.
Can I modify or cancel my order?
You can modify or cancel your order before it is shipped. Contact our support team quickly for assistance.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor the delivery status.
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