Question 1

What payment methods do you accept?

Accepted Answer

We accept Razorpay payment gateway based credit/debit cards, UPI, net banking and digital wallets. Cash on delivery is not available.

Question 2

How long does shipping take?

Accepted Answer

Orders are usually processed within 1–2 business days. Delivery timelines vary based on location. Orders from India generally take 3–7 business days.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to selected countries. Shipping charges and delivery times may vary depending on the destination.

Question 4

What if my order is damaged or incorrect?

Accepted Answer

We’re here to help. If your order arrives damaged or with the wrong items, contact us within 48 hours for a replacement or refund.

Question 5

Are your products genuine and high quality?

Accepted Answer

Absolutely! We source and deliver only authentic, high-quality products that go through rigorous quality checks.

Question 6

How do I contact customer support?

Accepted Answer

You can reach us via email at paramounttea@gmail.com or call us at 98490 06550 | 9440716550. We’re available 9 AM to 8PM to help you.

Question 7

What is your return and exchange policy?

Accepted Answer

We accept returns within [7–15] days of delivery for unused and unopened items. Please check our full [Return Policy] for more details.

Question 8

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order before it is shipped. Contact our support team quickly for assistance.

Question 9

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email to monitor the delivery status.

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FAQ