Question 1

Which payment options can you use at checkout?

Accepted Answer

You can pay securely through Razorpay using credit cards, debit cards, UPI, net banking, and digital wallets. Cash on delivery isn’t available.

Question 2

How soon will your tea reach you?

Accepted Answer

We usually process your order within 1–2 business days. After that, delivery across India typically takes 3–7 business days, depending on your location. You’ll get your tracking link once the order ships.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to selected countries. Shipping charges and delivery times may vary depending on the destination.

Question 4

What if my order is damaged or incorrect?

Accepted Answer

We’re here to help. If your order arrives damaged or with the wrong items, contact us within 48 hours for a replacement or refund.

Question 5

Are your products genuine and high quality?

Accepted Answer

Absolutely! We source and deliver only authentic, high-quality products that go through rigorous quality checks.

Question 6

Need help? How can you reach our support team?

Accepted Answer

You can email us at paramounttea@gmail.com or call 98490 06550 or 9440716550. We’re available from 9 AM to 8 PM to help you out.

Question 7

What should you know about returns and exchanges?

Accepted Answer

Returns are accepted for unused, unopened items within the return window mentioned in our Return Policy. Please check the full policy before sending anything back.

Question 8

Can you change or cancel an order after checkout?

Accepted Answer

Yes, you can do that before your order ships. Reach out to our support team as soon as possible, and we’ll help you from there.

Question 9

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking link via email to monitor the delivery status.

FAQ

Frequently asked questions